More and more organisations are using AI: from your inbox and HR system to your customer service. Privacy officers, too, are using AI tools, such as chatbots, to answer privacy queries quickly. A chatbot allows you to identify risks more quickly, prepare DPIA’s and gather information for your processing register. As a result, we are increasingly being asked: why should I still use a tool like Privacy Nexus when I can also use a chatbot?
It’s a logical question, especially now that AI tools are supporting more and more tasks. However, you’ll find that a chatbot does something quite different from a privacy management tool. In this blog, you’ll read why AI tools alone aren’t enough for GDPR compliance and what is actually required.
Why AI tools alone aren’t enough
A chatbot helps you think, organise your thoughts and formulate your responses. But GDPR compliance demands more: not just the right answers, but, above all, demonstrable compliance. Under the GDPR, every organisation that processes personal data must be able to demonstrate that it complies with the rules. A chatbot can help you answer questions, but a chat conversation is not an audit trail. It does not keep your privacy documentation up to date, does not send questionnaires to suppliers, and does not guide you step by step in the event of a data breach. The Data Protection Authority checks, amongst other things, whether the processing register is up to date and whether DPIA’s have been carried out. These are precisely the matters you must be able to demonstrate. For this, you need more than just an AI-generated overview.
Privacy Nexus goes beyond AI tools
Privacy Nexus has been developed by and for privacy experts at Privacy Company. This practical knowledge is reflected in every aspect of the software: from a processing register with clear questionnaires to handy workflows for data breaches. This allows you to work in an environment that aligns with your day-to-day practice. A key advantage is the structure that Privacy Nexus brings to collaboration on privacy matters. Anyone within the organisation can use it, without the need for legal knowledge. You can allocate tasks, set deadlines and see at a glance on the dashboard the status of GDPR compliance. You can easily report to management or the supervisory authority. That is precisely what standalone AI tools lack: a single shared working environment where you can collaborate, maintain an overview and build a continuous audit trail. This enables you to demonstrate how your organisation complies with the GDPR.
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Curious to find out how Privacy Nexus can simplify your work? Feel free to ask us about the options or request a free demo account.
Privacy Nexus is the privacy management software developed based on the practical experience of our Privacy Company advisers. Privacy Company is an independent privacy consultancy that helps organisations implement and ensure GDPR compliance.
